Legal
Privacy Policy
Last updated: September 2026
1. Who we are
Reach Drone Solutions is a professional drone services business based in Preston, Lancashire. We provide aerial inspection, mapping, events coverage, and specialist response services across the North West of England and beyond. References to "we", "us", or "our" in this policy refer to Reach Drone Solutions. You can contact us at: [email protected]
2. What data we collect
We collect personal data only when you provide it to us directly. This includes your name, email address, and phone number when you submit an enquiry through our contact form; information about your project or requirements that you include in your enquiry; and any correspondence you send to us by email or other means. We do not use cookies for tracking or analytics purposes, and we do not collect data through automated means beyond standard web server logs.
3. How we use your data
We use the personal data you provide to respond to your enquiry and discuss your requirements, to provide the services you have requested, and to maintain records of our business correspondence and transactions. We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for their own marketing purposes.
4. Legal basis for processing
We process your personal data on the basis of legitimate interests (responding to your enquiry and conducting our business), and where applicable, on the basis of contract (where you have engaged us to provide services). We will seek your consent before sending any marketing communications.
5. How long we keep your data
We retain enquiry and correspondence data for up to three years from the date of last contact, unless a longer retention period is required for legal or contractual reasons. Data relating to completed contracts is retained for six years in accordance with standard business practice.
6. Your rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to our legal obligations), object to or restrict our processing of your data, and lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, please contact us at [email protected].
7. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission.
8. Third-party services
Our website is hosted on a third-party platform. Standard web server logs may be retained by our hosting provider in accordance with their own privacy policy. We do not use third-party analytics, advertising, or tracking services.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update shown at the top.
10. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].